Thank you for visiting our site. Reluctant provides the information, content and services ("Services") available via our website www.bereluctant.com (the "Site") to you ("you") pursuant to the following Terms & Conditions of Use ("Terms").
Reluctant: Terms & Conditions and Privacy Policy
Please read these Terms carefully before using our Site, as they set forth the legally binding terms and conditions for your use of the Site and all related Content, Services, apps, and purchases that you make from the Site. By accessing and using Reluctant’s Site and Content, you acknowledge and agree to abide by the following terms. If you do not agree to these Terms, please do not use the Site.
Reluctant reserves the right to change these Terms at any time without notice. Such changed Terms will take effect once we post them on the Site, and your continued use of the Site following any such changes will mean that you accept and agree to them.
1. Privacy & Data Security
Your privacy is important to us. By using our Site, you acknowledge and agree that Reluctant may store certain information (including but not limited to name, contact details, addresses, shopping preferences, etc.) in your browser’s local storage. This helps us enhance your shopping experience and ensure smooth checkout and account access.
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Security: We use security practices to safeguard this information; however, you are responsible for keeping access to your device secure. Reluctant shall not be held responsible for unauthorized access to data arising due to negligence in securing your device.
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User Control: Information stored locally remains under your control and can be cleared at any time through your browser settings. Your login session may be retained for up to 365 days unless you choose to log out or clear your browser data.
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Communications: By communicating with Reluctant electronically (such as by visiting our Site or sending us e-mails), you consent to receive communications from us electronically through SMS, WhatsApp, Emails, etc. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
2. Your Use of Reluctant's Site & Services
Reluctant grants you a limited license to access and use the Site for your own personal and non-commercial use. Unless otherwise permitted by these Terms, you may not copy, distribute, display, transmit, perform, modify, publish, or create derivative works from the Site or its Content.
Prohibited Actions:
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No Commercial Exploitation: You may not resell or make any other commercial use of the Site or its contents, collect and use product listings, descriptions, or prices, or create derivative works from Reluctant's Site.
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No Scraping: You may not use data mining, robots, or similar data gathering and extraction tools on the Site.
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No Framing: You may not frame or use framing techniques to enclose any Reluctant trademark, logo, or other proprietary information without express written consent.
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Security Integrity: You may not probe, scan, or test the vulnerability of the Site or any network connected to the Site, nor breach the Site's security or authentication measures.
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Good Faith: You agree that when accessing or using the Site and/or Services, you will act in accordance with the law, custom, and in good faith.
3. Your Account
We may require you to register with Reluctant in order to use certain Site features or Services. By creating an account or trying to log in to the website, you are allowing us to send you a one-time password (OTP) to verify your mobile number.
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Responsibility: You are responsible for maintaining the confidentiality of your account details (including your password) and restricting access to your computer.
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Liability: Reluctant will not be liable for any loss or damage that you or anyone else may incur from another's use of your account or arising from your failure to comply with these obligations.
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Termination: We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms are violated or if we decide, in our sole discretion, that it would be in the best interest of Reluctant or its community to do so.
4. Product Orders & Information
The products and services available at our Site are for personal use only. You may not sell or resell any of the products or services, or samples thereof, that you purchase or otherwise obtain from us.
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Age Requirement: You must be eighteen (18) years old (or the age of majority in your jurisdiction) to purchase from our site.
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Product Accuracy: Reluctant has endeavoured to provide accurate information on the Site but assumes no responsibility for the information's accuracy. We do not warrant that the product descriptions, details, colours, or other content on the Site are accurate, complete, reliable, current, or error-free.
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Health Disclaimer: All of the Site's material and information is offered solely for personal educational or informational purposes. The information and products are not intended to diagnose, treat, or prevent any condition or illness. Please check ingredients to avoid allergic reactions. Any statements offered about products have not been evaluated by the Indian Food & Drug Administration (unless otherwise specified).
5. Intellectual Property
The Site and its Content Copyright belong to the company which owns Reluctant. All rights reserved.
Reluctant and the Reluctant logo are registered trademarks. You acknowledge and agree that Reluctant owns all legal rights, title, and interest in and to the Site and Content, including any trademarks, trade names, trade dress, logos, domain names, and other brand features therein.
6. User Content
Reluctant's Site may enable you to make available your own comments and content ("User Content").
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Responsibility: You are entirely responsible for such User Content. Reluctant does not endorse any User Content and expressly disclaims any and all liability in connection with User Content submissions.
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License: You grant to Reluctant a royalty-free, perpetual, worldwide, unlimited, nonexclusive, irrevocable license to use, copy, publish, distribute, modify, edit, and create derivative works from any User Content that you make available.
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Warranties: You warrant that your User Content is not false, defamatory, obscene, misleading, or violates the rights of others.
7. Retailers and Bulk Orders – Fair Usage Policy
To maintain fair access for all our customers, Reluctant reserves the right to monitor and limit bulk purchasing behavior.
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Multiple orders placed by the same user or account within a single day may be automatically reviewed and cancelled.
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Quantity restrictions will be enforced to prevent users from purchasing bulk quantities beyond reasonable personal use.
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Repeated attempts to place bulk orders may result in account suspension.
Commercial Enquiries: If you wish to place a legitimate bulk or retail order, please contact us directly at support@bereluctant.com so we can assist you with wholesale options.
8. Limitation of Liability & Indemnification
Indemnification: You agree to defend, indemnify, and hold Reluctant harmless from any claims, losses, or liabilities resulting from your use of the Site or your violation of these Terms.
Limitation of Liability: Reluctant shall not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
9. Jurisdiction & Dispute Resolution
Reluctant operates and administers the site from India.
You agree that the laws of India, excluding its conflict of laws rules, shall govern your use of the Site. For any claim or dispute with us or relating to your use of the Site, you expressly agree to the exclusive jurisdiction and venue of the courts of Mumbai, Maharashtra,India.
If you choose to access the Site from outside India, you do so on your own initiative and you are solely responsible for complying with applicable local laws.