Help centre

Frequently asked questions

Quick answers on orders, payments, shipping, and returns — for India orders only.

Orders & delivery

How can I track my order?

Once your order ships, you'll receive a tracking link by SMS and email. You can also track it anytime on our Track Order page.

How do I know my order is confirmed?

Right after checkout, you'll receive a confirmation SMS and email with your order number and estimated delivery window.

How can I place an order?

Add products to cart, proceed to checkout, enter your shipping details, and complete payment (prepaid or COD). You'll receive confirmation instantly.

What are your shipping times?

Orders ship within 2 business days. Delivery typically takes 4–5 business days across India, depending on your pin code.

Will I have to pay shipping charges?

Free prepaid shipping applies on orders ₹499 and above. Any shipping fee shown at checkout is final — no hidden charges at delivery.

How long does order processing take?

Most orders are processed within 1–3 business days. During peak sale periods, processing may take slightly longer — we'll keep you updated by SMS/email.

Do you ship internationally?

Not at the moment. Reluctant currently ships within India only.

Payments & COD

What payment methods do you accept?

We accept UPI, credit/debit cards (Visa, Mastercard, American Express), net banking, wallets, and Cash on Delivery (COD) on eligible pincodes.

Is Cash on Delivery available?

Yes — COD is available on eligible orders across India. You'll see the COD option at checkout if your pin code is serviceable.

Is my payment information secure?

Yes. Our checkout uses encrypted SSL connections. We never store your full card or UPI credentials on our servers.

Do you offer a prepaid discount?

Yes — get an extra 5% off when you pay prepaid at checkout. The discount is applied automatically before you complete payment.

Returns & refunds

How do I return my order?

Returns are accepted in specific cases only. Please read our Shipping & Returns policy before raising a return request, then contact us with your order ID.

When will I get my refund?

For prepaid orders, refunds are initiated within 24–48 hours of cancellation or approved return. It takes 3–5 business days to reflect in your original payment source.

What is your return policy?

Eligible items may be returned within the window stated in our Shipping & Returns policy. Products must be unused, sealed, and in original packaging. Opened skincare items may not qualify due to hygiene reasons.

Can I exchange instead of returning?

Exchanges may be possible for eligible items. Email hello@bereluctant.com with your order ID and we'll guide you through the next steps.