Refund Policy

Wrong Item Delivered

If you have received the wrong product, please follow these steps:

  1. Raise a Request: Raise a replacement request within 3 days from the date of delivery. Send your request to hello@bereluctant.com or via WhatsApp at 7400102056. Please include your Order ID and pictures of the wrong item delivered.

  2. Review: Allow us 48 working hours to review your replacement request.

  3. Pickup: Upon approval, we will send our courier partner to collect the wrong product from you.

  4. Alternative: In case our reverse pick-up service is not available at your location, we will assist you with an alternative option.

  5. Resolution: As soon as the wrong product is picked up from your location, we will ship your replacement product. If stock is unavailable, we will issue a refund.

Item Damaged

If your product arrives damaged, please follow these steps:

  1. Raise a Request: Raise a replacement request within 3 days from the date of delivery. Send your request to hello@bereluctant.com or via WhatsApp at 7400102056. Please include your Order ID and pictures of the damaged item.

  2. Review: Allow us 48 working hours to review your replacement request.

  3. Pickup: Upon approval, we will send our courier partner to collect the damaged product.

  4. Alternative: In case our reverse pick-up service is not available at your location, we will assist you with an alternative option.

  5. Resolution: As soon as the damaged product is picked up from your location, we will ship your replacement product. If stock is unavailable, we will issue a refund.

Non-Returnable Items

We will not be able to return or replace your products in the following cases:

  • Opened, used, or altered products.

  • Original packaging (mono cartons, labels, etc.) is missing.

  • The return/replacement request is generated after 3 days from the date of delivery.

  • Makeup Category: Returns and refunds are not possible for products in the makeup category.

Order Cancellation

We allow order cancellation before your order is processed. Once the order has been processed, we cannot cancel the order.

Shipping Charges

  • We offer FREE Shipping on all orders above a minimum order amount, which is notified from time to time.

  • We also offer Cash-On-Delivery.

  • Please consider the shipping rates shown at the time of check-out to be final.

Pricing Information

While we make every effort to ensure the accuracy of product and pricing information, occasional pricing or typographical errors may occur.

  • Confirmation: The price of a product cannot be confirmed until your order is placed.

  • Errors: If a product is listed with an incorrect price or information due to an error, we reserve the right, at our discretion, to decline or cancel any orders for that product, unless the product has already been shipped.

  • Misplacing: If an item is misplaced, we may contact you for guidance or cancel your order and notify you of the cancellation. Your offer is not considered accepted until the product is dispatched.

  • Adjustments: We may adjust the product's price and contact you for instructions using your provided email or contact number, or we may cancel the order.

  • Refunds on Cancellation: If we cancel your order after processing the payment, the amount will be refunded to your credit or debit card.

  • Changes: Prices and availability may change without notice.

  • Promotions: Promotional offers, discounts, and coupon codes may not apply site-wide and are limited to specific categories or products.